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Saturday, May 16, 2009
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A delighted customer differs from a satisfied customer in many ways. Satisfaction comes when the customer’s expectations are fulfilled, whil... -
Any well-known call center service provider these days offer quality market research and market survey services. This is directed to gather... -
Appointment setting is a non-core business activity for conducting which businesses hire call center services. The agents offering this ... -
The government of Kenya has assured BPO job seekers to provide outsourcing jobs, after there were rising number of job cuts by business pr...
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The Federal Trade Commission (FTC) has come down heavily on the business prospects of the BPO again. After pulling down reins on the telemar... -
When businesses want leads to rain, they must make efforts in using software for lead generation and lead management. There are a number of ... -
The customer service call centers can make a better impact on their service when they study the behavior and speech patterns of the callers.... -
A reputed company in California is planning to open a new customer service center in Indiana that will employ nearly 600 employees. Alorica ...
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In a bizarre turn of events, the outsourced BPO jobs that the Americans wanted back badly is returning to their homes! Yes, that’s the curre... -
A leading call center industry analyst’s report shows that contact center companies spend over $12 billion every year to determine the right...
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