BPO jobs are very much in demand especially with the Asian youth. There are several young men and women fresh out of colleges opting for call center jobs for the attractive pay that is offered. There are certain tips that a BPO should look for when recruiting people for its call center.
First and foremost, the interviewer should look for experience related to call center among the candidates who appeared for the interview. The educational qualification is also important; most call centers have particular criteria for education, and that has to be met. If the candidate is experienced, it is necessary to know the job profile of the person in details and tell the person what the requirement is for post that is vacant.
Talk to the interviewee and try to understand if the candidate has the capability to talk politely and has a pleasant voice; this matters a lot when talking to customers over phone. You can ask the candidate to talk to you on any topic constantly for around 2 minutes; this will help you analyze how clearly the candidate can describe things and make you understand. This is a skill that is required when providing information to the customers.
The candidate may be nervous, which is quite natural, but your job will be to see if the candidate is trying to smile pleasantly from time to time. The call centers require agents who have a pleasant manner and lots of patience when interacting with clients and customers.
First and foremost, the interviewer should look for experience related to call center among the candidates who appeared for the interview. The educational qualification is also important; most call centers have particular criteria for education, and that has to be met. If the candidate is experienced, it is necessary to know the job profile of the person in details and tell the person what the requirement is for post that is vacant.
Talk to the interviewee and try to understand if the candidate has the capability to talk politely and has a pleasant voice; this matters a lot when talking to customers over phone. You can ask the candidate to talk to you on any topic constantly for around 2 minutes; this will help you analyze how clearly the candidate can describe things and make you understand. This is a skill that is required when providing information to the customers.
The candidate may be nervous, which is quite natural, but your job will be to see if the candidate is trying to smile pleasantly from time to time. The call centers require agents who have a pleasant manner and lots of patience when interacting with clients and customers.
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