President Approves Of Malabon Call Centre Training Program!

Manila, Philippines: The local government of Malabona, one of the cities in Philippines announced free training seminars for prospective call centre agents. It has recently graduated 90 individuals who are now on their way to work in the county booming business process outsourcing service.

The vice mayor of Malabon Arnold D. Vicencio said that, all of the above mentioned individual will be given certificate of attendance and completion by this June.
Vicencio added that most of their call centre trainee graduates are undergoing training in call centre firms in Makati and Ortigas to learn about the various BPO services. A call centre is a centralized office where an agent handles telephone calls on behalf of the client or business. The one who takes calls is known as customer care specialist or customer service representative.

The clients include telemarketing companies, mail-order catalog houses, transportation and freight handling firms, hotels and IT companies. Generally, the size of the operation is defined in terms of number of seats. A seat consists of station with two or three people alternating in several shifts to provide 24 hour support services. The main target of BPO industry includes United States, United Kingdom and Australia.

Vicencio added that presently his staff is planning their second call centre training session and said that the classes will start in July for the next batch. The students who enroll in this program will be taught how to speak correct English, correct usage of grammar and diction. They will also be trained on basic usage of call centre equipments like speaker phones and computers.

The Malabon vice-mayor added that, all instructors are accredited by the Technical Education Skills Development Agency (TESDA) and the Department of Labor and Employment (DOLE). Therefore there is no doubt that, they will offer best training to the students.

Vicencio also said he decided to arrange for a training program after knowing that, the BPO industry needs an additional of 1,20,000 workers this year as recorded by DOLE. This growing demand has prompted President Gloria Macapagal- Arroya to pass an order for the Technical Education and Skills Development Authority (TESDA) and the Business Process Association of the Philippines (BPAP) to immediately conduct training and other re-tooling programs that would transform computer engineer and other skilled professionals into highly professional call centre agents.

President Arroya earlier justified that this re-tooling directive for engineers and electronic manufacturing after learning that despite financial crisis employment opportunities are still there in the BPO industry. These are animation, medical, transcriptionist, software developers and other call centre services. President called the BPO industry as the new symbol of competitiveness.

Till now, Arroyo administration had released P500 million for high school vouchers so that, the young generation can study in high schools. Another P500 has been invested in finishing schools where scholarships will be available for a young Filipino. This will help him or her to cope up with the requirement of the industry especially fluency in English language. She added that they have moved the value chain and Philippines will continue to support the BPO industry with right policies.

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This blog covers parent's and students insecurity about opting BPO as a career option.There is a great dilemma about bpo , that whether Bpo is a long term career option or just a place to make some good bucks.