HCL BPO To Set Up A Training Institute

The BPO wing of HCL Technologies, one of the ITes service providers, is planning to set up training institute. The institute is likely to come up in Chennai in a year’s time. It will create a pool of quality resources that will be useful for HCL itself as quoted by A. P Rao, the senior vice –president (human resources).
Due to recession many professionals have got into BPO services. HCL has created an innovative method to increase the quality of working conditions in order to retain the existing talent. This new programme is called “Aspire”; under this programme the company will offer training programmes to professionally qualified professionals.
This training programme will enable professionals to move HCL’s IT services. If a BPO employee undertakes this training programme he will have to work for four days and on the fifth day he will have to attend the training programme. This training programme will jointly conducted by NIIT.
So far, HCL has already enrolled 400 employees after taking the test from BPO services to IT services. This year so far 500 employees are getting trained. Though the training is imparted at HCL organization, the company charges a course fee of Rs.50,000. However the company would pay back the course fee in two years.
Mr. Rao said that due to downturn, it has become necessary for any organization to improve efficiency through innovative ideas and most of the organization is reducing the attrition rate and quality of working conditions.
Mr. Rao added that, the existing head count in HCL BPO services was 10,000 and it hoped to grow by 25 percent next year.