A BPO unit in Corpus Christi aborted a contract with its business partner because the call center was not being able to justify the cost of running the outfit. As a consequence of that, the customer call center had to let go of 200 of its employees. The strength of the customer service call center was 800.
It dealt with customers who had problems with their credit cards, debt and payment. They had their own network of ATM and debit. They also verified and guaranteed the checks that were issued to the customers. The laying off of the employees will start in September. The spokesperson of the BPO outfit clarified that the employees were entitled to severance packages.
This is not the first instance of this call center losing some of their trained agents. In the early months of 2009, the company had shed 1% of its 850-strong workforce. This is the latest addition to the sad plight of the domestic answering service units in the USA. A sharp decline in the number of projects has prompted these customer call center units to pull down their shutters.
It’s no wonder, therefore, that the senators proposing the anti-offshore BPO bill are so insistent about getting it passed! Without the support of the administration, there is no way in which these customer service call center units can spring back from their path to doom.
It dealt with customers who had problems with their credit cards, debt and payment. They had their own network of ATM and debit. They also verified and guaranteed the checks that were issued to the customers. The laying off of the employees will start in September. The spokesperson of the BPO outfit clarified that the employees were entitled to severance packages.
This is not the first instance of this call center losing some of their trained agents. In the early months of 2009, the company had shed 1% of its 850-strong workforce. This is the latest addition to the sad plight of the domestic answering service units in the USA. A sharp decline in the number of projects has prompted these customer call center units to pull down their shutters.
It’s no wonder, therefore, that the senators proposing the anti-offshore BPO bill are so insistent about getting it passed! Without the support of the administration, there is no way in which these customer service call center units can spring back from their path to doom.
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