Focused Education For Call Center Jobs

The rise in the volume of call center job requirements has made it necessary to provide the right training and education required to succeed in this field. Taking this into consideration, an Indian University is planning to start a diploma course catering to the booming call center industry. This program will train students from across the country to successfully carry out a BPO job. This will be a major step in providing quality human resource to a sector achieving immense growth and showing huge potentiality.

The program will admit high school pass-outs and provide intensive training, thus minimizing the training prevalently done by the BPO firms themselves. The course hopes to create a pool of call center professionals who will handle the BPO jobs better. The course, apart from imparting basic technical and communication skills will also offer specializations in certain areas of finance, customer care, health care etc. The university will provide learning materials ranging from printed manuals to web-based interactive labs.