Tips To Motivate BPO Employees

Everyday the call center managers face a tough time to keep their morale high to motivate call center agents. Motivation is an important tool to the sprinkle the salt of enthusiasm in a BPO team. There are many ups and downs through which a call center goes. Even during these times they have to keep their spirits high and blend a feeling of smile in their voice. It is not the face but the voice that the customers hear; therefore a gloomy voice can drive away a prospective customer.
Working in call center can be extremely stressful and therefore one has to keep the team motivated at any cost. A miserable call center employ can lead towards low productivity and high attrition rate. A call center agent is continuously expected to perform well and act in courteous manner. Incentives, raises and bonuses can be short term motivating tips but they are losing their importance in the frontline.
There are various other tools which can be adopted by call center managers to motivate their teams. It does not cost many resources too. The agents can be recognized for their excellent job done. The kudos give to call center employees will not help to perform better but also keep them motivated throughout their working hours.