Friday, April 9, 2010

Bomb Scare in Call Center

A phone call late in the afternoon created panic among the employees working in the Amherst Township call center. The sudden bomb threat disrupted the day’s work in the customer care center. As soon as the call came in, the Tele tech staff started a search operation.



After the end of the search operation, the staff was determined that the call was a false alarm. Later on meeting the reporters for an interview, the Sheriff Captain, John Reiber, said that the call was a false one. Narrating the whole incident that took place, John said that the call was made around 2.30 pm in the afternoon. Like any normal day all employees were busy attending the customer calls and going about with their daily activities. As soon as the call came, the staff was immediately alerted and the search operation was carried out throughout the office.

John also added that much of the searching work was carried out by the Teletech staff. However, John didn’t give much detail about the caller, or whether the call was made by a female or a male. He concluded saying that the incident is still under official investigation and the office of the sheriff includes several leads to record later on. More on recent call center news.

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