Call Center Tiers

If someone is looking ahead of availing call center services then they must be well aware of various types or tiers of call centers, i.e. Tier I, Tier II and Tier III. The call centers have been classified into three main tiers that are based on size capitalization and specialization.

Tier I call centers are generally referred to the well known outsourcing players. They are highly capitalized and even enjoy the capability of grabbing huge outsourced jobs. These companies include huge financial and man power resources and because of this they are always able to hit the jackpot. Tier II Call center is referred to those companies that lies somewhere between a bottom feeder and a global leader. They are basically a medium sized enterprise that can deliver excellent service somewhat above shoe string budget.

After I and II, it is time for Tier III call center to be on the spotlight. These companies are very small and are working at a low budget. The size of such enterprises is usually small and they deal on few projects.