Answering Service: Order Taking

Order taking is one of the more up and coming call center services. It has been around for quite some time, but it’s only recently that it claimed its place under the sun. With the kind of takeaway and fast food networks that are coming up, the concept of ordering for your food on the phone is catching wind. The upwardly mobile want their pizzas and burgers on the dot. They like them with the characteristic idiosyncrasies, like the right kind of topping and flavor. If your business is into the fast food chain, you will quickly feel that the receptionist is not really the ideal person to take your orders. You need a specialized team of phone answering agents to handle your customers and process their orders. That’s when you need to hire a BPO unit.

Handing out the answering service work to the BPO unit will help you get in more customers. Once your professional order taking services hit the market, you will get positive feedback from all the customers you have. They will refer your fast food network before there are too many outlets out there who mess up orders! The call center agents who man your phone can process the orders in a prompt and professional way. They are skilled and trained to ensure that each order reaches the person concerned and there are no mix-ups. Moreover, the BPO service agents can hike up your sales through telemarketing methods like cross selling and up selling.

New York Updates Telemarketing Law

The Government of New York is updating its telemarketing laws. According to the new update, automated lead generation calls will be treated as violations of the law, if they happen to be made at numbers registered with the Do Not Call list. The call center units, who make robotic calls in place of outbound call center agents making voice calls, have been warned against carrying out such practices. The BPO agents cannot leave voice mails on these registered numbers as well. The time specifications for sales lead generation calls have been fixed. Call center agents cannot call a person before 8am and after 9pm. This was something that the citizens really wanted because you had calls coming in late at night or early morning. That was clearly frustrating.

Now things are going to get tough for the domestic call centers in New York as well. Just when the telemarketing sector in the country is looking up, the telecommunication authorities have come down heavily with their restrictions. This will be a body blow to the BPO industry. But all is not lost. The outbound call center agents can find out new ways to go around this problem and carry on with their telemarketing services. When it’s the question of finding out a solution to the problems that they are facing, BPO service agents have proved time and again that they are experts. The restrictions on voice calls and telephone numbers will see a rise in online lead generation.