When you are using contracted telemarketing agents, you have to be careful about various aspects. You have to be careful about data security because these telemarketing agents are not part of the organization as such. They are not even on the direct payrolls of the BPO. However, you have to make sure that this fact is expressed only on paper. In spirit, you have to make them part of the call center services team. There may be a wealth of experience in the agents that you have hired on contract. They may know processes and methods which can take your telemarketing services to greater heights. They may also help you optimize and streamline your process.
However, none of this would come to fruition if the BPO managers don’t have the right kind of attitude towards them. It’s the job of the call center managers to make them feel part of the organization. It will only be with the right kind of approach that you can inculcate a sense of belonging in these short-term employees. That would make them work hard and do that extra bit for the call centers. As you know, BPO service is all about team work and you need every member of the team to contribute towards the project. That would include contractual workers as well. You may not be able to provide them the status of a full-time employee, but make sure you treat them like one.
0 comments:
Post a Comment