Appointment Setting in Contact Centers

Appointment setting is a non-core business activity for conducting which businesses hire call center services. The agents offering this service make calls to as many consumers as possible and try to transform those consumers into prospects for the business. The aim of the agents at the contact center call center is to convince the consumers into setting an appointment with a representative from the business or a sales person. This is quite a challenging role, as usually consumers are not interested in taking calls from businesses when they are not expecting them.

The appointment setting call center services make cold calls with the help of predictive dialer and auto dialer systems at the contact centers. These technologies help them to make several calls to different contacts in a short time, which is not possible when done manually. The dialer systems also help to transform only the calls that have been responded to by the consumers; this way the agents are in better position to get them heard.

The skills that cold calling specialists or appointment setting agents in call center services must have include friendliness, perseverance, as well as persuasiveness in the right way. Objections from the consumers must be handled by the contact center call center agents in an effective fashion. Appointment setting when done the right way can generate a good number of hot leads.