Inbound Call Center- What Difference It Can Make.

Call centers are set up to expedite the process of customer service in BPO units. A call center agent acts as an interface between the customer and the company. Customer services in BPO provide assistance to people who need information about a particular product or service. BPO companies invest tremendous amount of money for customer care services.


An inbound call center is place where calls are received for varied day-today business. Today companies have understood that customers are not happy to receive computerized voice over. The call centers that have live phone operators are preferred by customers. The advancement in the field of telecommunication has enabled companies to position their call center overseas.
The calls made in any inbound call center fall in different category. Most of the customers make calls to obtain information, seek assistance, or report a problem or issue. Telemarketing is one of the outbound calls which is quite different from the calls made a sales agent. The inbound calls are expensive from the operational costs point of view but they are invaluable.