Workings Of Call Center

A call center is place where calls are made and received to potential customers. The calls that are received from customers are known as inbound calls and the calls that are made to customers are known as outbound calls. Today most of the organizations use calls centers to keep their customers informed about the services they provide. It can be said that call centers have now become a means to market and advertise a product or service.
A call center is usually a closed office with rows of agents taking calls through their headsets. Some of the call center services are inquiry handling, customer care queries, business transcription, answering services, order taking and others. The place where calls are taken is known as floor and there are no phone rings otherwise there would be lot of disturbance. The calls are taken through automated and computerized process. The system through which calls are taken is known as queuing system. The calls are directed to an agent who is free for a longer period of time. In case the agents are busy with another customers the call is put on hold.