Offshore BPO Receives Boost Post Recession

Contrary to the predictions, offshore BPO outsourcing is growing in terms of business volume after the end of the recession. Everest Research Institute has predicted that business process outsourcing will continue to grow in the coming months. Companies that had gone into hibernation during the tough times of the downturn have started coming up to the surface again.

Stalled projects have started taking off, making enough work for the business outsourcing sector. Business firms are looking for call centers that can tackle their projects at competitive prices and also get their work done at shorter deadlines.

The downturn has sucked the financial cushion out of these business firms. So there is no surprise as to why they are looking at the offshore BPO scene. They want to get their call center services done at cheap rates that countries like India and the Philippines have to offer. It remains to be seen how they would react to the anti-offshore business process outsourcing bill proposed by the senators in USA.

As of now, these business firms are actively involved in expanding their empires through the use of offshore call centers. The credibility of the call center services in the developing countries have shot up because other than throw-away prices, these telemarketing units are also offering quality service.