Tuesday, July 27, 2010

UK PM Brings Rural BPO Scheme

The Prime Minister of Britain David Cameron will be taking along a rural BPO scheme for India when he visits the country this week. The call center deal with be sealed with the Karnataka government. According to the deal, the interior heartlands of India will be brought on to the business process outsourcing map.

BPO
The business outsourcing firm that will sign the deal for UK is Xchanging Plc. The company will also provide training to the call center agents who will be recruited through the process. This will be the first MNC BPO service to be taken to the rural areas of India.

The deal will see Xchanging building up a 2000-seat call center unit in Shimoga, a hinterland in Karnataka. The area will be included in the special economic zone (SEZ) of the state. This is part of the ongoing process to bring more quality call center services out of the country. UK has many BPO units working for their business outsourcing work.

The BPO service company will be listed on the London Stock Exchange. The experiment will be beneficial for the other projects as well. If this is goes off well, the success of this initiative can be replicated by other call centers in the UK. While they have the cost cut benefit, the Indian areas will be benefiting greatly from these tie-ups.

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