After accommodating the fringe manpower like housewives and retired professionals, call centers are now on their way to bring the disabled into the BPO sector. This unique drive has been taken up by several telemarketing firms. However, these new entrants in the business process outsourcing units are being drafted into call center services according to their strengths.
Some are working at the help desk solutions, some are working as data entry operators while some are also into telemarketing services. The ability of the individual decides which business outsourcing function that person can take up. It’s all a question of selecting the right candidate for the right job.
Taking up employment in a call center is probably the best thing that could have happened to these disables. They are now in the mainstream workforce, with a paycheck coming their way at the end of the month. This does wonders to their self-confidence and sense of dignity. Many of them had given up hope of making it to the workforce because of their disability to work in regular offices.
The BPO sector has changed all of that on its head. They are as much a part of the call center services as any other able-bodied person. The way the business process outsourcing units have welcomed the disabled is something that other industries should take a leaf out from.
Some are working at the help desk solutions, some are working as data entry operators while some are also into telemarketing services. The ability of the individual decides which business outsourcing function that person can take up. It’s all a question of selecting the right candidate for the right job.
Taking up employment in a call center is probably the best thing that could have happened to these disables. They are now in the mainstream workforce, with a paycheck coming their way at the end of the month. This does wonders to their self-confidence and sense of dignity. Many of them had given up hope of making it to the workforce because of their disability to work in regular offices.
The BPO sector has changed all of that on its head. They are as much a part of the call center services as any other able-bodied person. The way the business process outsourcing units have welcomed the disabled is something that other industries should take a leaf out from.
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