Any industrial sector is boosted by the support of the government. The government helps out the business firms in a number of ways: from tax evasions, getting them land for setting up a factory to helping them with the infrastructure. The same can be said about the BPO sector. Call centers are always willing to allow governments to help them out with infrastructure. The authorities can help them out with telecommunication support, faster internet and other back-up. Call center services need sophisticated equipment for their work. Making these available to the investors at subsidized prices will definitely count as goodwill gestures that will attract other investors to the country.
Other than infrastructure for the call centers in terms of hardware, governments can help them get better manpower. The ruling powers in countries like the Philippines have set up institutes to teach enthusiastic students about the aspects of telemarketing. These students will be trained in a way that makes them industry-ready for telemarketing services. A steady flow of these students into the manpower will improve the quality of work that is being done now. The BPO units are looking forward to the efforts on the part of the government. In related assistance, transport and other facilities for the security of the call center agents is another government domain.
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