The fines that telemarketing companies are paying are running into the millions now! Telecom authorities in the countries like USA and Canada are coming down heavily on call center units that make automated lead generation calls to citizens. A Chicago based BPO unit had to cough up some $2.3 million in order to settle the federal case registered against them. They were making sales lead generation calls for fake automated calls to sell auto warranties. The federal court decided to stamp a legal notice against the call center services in response to the high number of complaints that they were receiving. The money will be used to pay back all those citizens that have been ripped off in the telemarketing scam.
The business process outsourcing industry really looks up to these penalizations for a simple reason. The faster these fraudulent call center units are washed out, the better it is for the BPO sector. In fact, delegates who met the telecom authorities for leniency on the do not call lists, often mentioned exemplary punishment for the violators of the telemarketing laws. They rightly feel that for the survival of the genuine telemarketing services, these conmen have to leave the sector. And the best way to do that is to bring them to the book.
Any Philadelphia auto insurance agent worth his salt will be able to answer 90% of a customer’s questions without having to refer to a book, a website, a superior, etc. If you don’t feel confident about an agent, you should feel more than welcome to transfer out to another agent.
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