A back of the beyond hinterland in Karnataka, known as Shimoga, is going to be the site for a BPO hub. The announcement was made by the British Prime Minister on his recent visit to the country. The UK call center giant Xchanging will be setting up the BPO service unit in this town, which happens to be the home town of many significant political luminaries.
The business process outsourcing hub will come into existence soon. The training center to make local talent fit for answering service will start off as well. Initially, the call centers here will concentrate on getting back office functions. The phone answering part will come later, when the agents are trained in receiving and making telemarketing calls.
There is no doubt that the BPO firm has picked up a 3-tier location for their hub. This is probably the first time an MNC has chosen such a location to expand their call center business. It remains to be seen how the BPO service kick-starts. There is a capacity of housing about 1000 employees in the call centers.
The number can be scaled up to 2000 seats in the near future. A project of this magnitude will put any city-bred call center services firm to shame! The CEO of the telemarketing firm has pledged his commitment to the project and also thanked the government for their cooperation and support.
The business process outsourcing hub will come into existence soon. The training center to make local talent fit for answering service will start off as well. Initially, the call centers here will concentrate on getting back office functions. The phone answering part will come later, when the agents are trained in receiving and making telemarketing calls.
There is no doubt that the BPO firm has picked up a 3-tier location for their hub. This is probably the first time an MNC has chosen such a location to expand their call center business. It remains to be seen how the BPO service kick-starts. There is a capacity of housing about 1000 employees in the call centers.
The number can be scaled up to 2000 seats in the near future. A project of this magnitude will put any city-bred call center services firm to shame! The CEO of the telemarketing firm has pledged his commitment to the project and also thanked the government for their cooperation and support.
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