The Manhattan call center unit of BPO firm Alorica is about to shut shop this September. But the Vice President of Economic Development in Manhattan does not want people to get the wrong views about the economic health of the city. The answering service department of Alorica had to be shut down because business was on a dip. They could not afford to maintain a phone answering service unit in Manhattan if there were not enough projects to keep the cash coming in. Any shutdown is now being seen as representative of the economic health of the area. Probably that is what prompted the VP to come clear about the economic strength of Manhattan.
John Pagen, the VP, clarified that the closing down of the Manhattan call center unit was characteristic of the BPO industry. He cited instances of several answering service units closing down over the country. Pagen pointed out that it was something that was confined to the business process outsourcing industry only. Alorica looks strong on the other frontiers. Their Topeka phone answering service unit is more than 500 strong and still hiring. Many of the laid-off employees of the Manhattan business outsourcing unit have been advised to be up for recruitment in Topeka.
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