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Saturday, May 16, 2009
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Appointment setting is a non-core business activity for conducting which businesses hire call center services. The agents offering this ... -
The call center industry has some interesting trends to show in the coming year. 2011 will be the year of cloud computing in the BPO sector.... -
Call centers follow the cold calling marketing strategy for calling up total strangers and informing them about the client’s products and se... -
There are many organizations that do not realize the worth of shrinkage and also tend to underestimate the sheer volume of shrinkage. The of... -
A delighted customer differs from a satisfied customer in many ways. Satisfaction comes when the customer’s expectations are fulfilled, whil... -
The Indian BPO companies that grew at a blistering rate of 30-32 percent for many years have almost halved to growth rate of 16.3 percent i...
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Mobile applications development is not an option for most call centers. To build up a mobile app for a simple phone needs superior technolog... -
If you think that telemarketing services are not being sought by the businesses any more, you are wrong. The telemarketing call center compa... -
When you hire out your customer service department to a call center, you want your business partner to handle a high call volume with practi... -
The Federal Trade Commission (FTC) has come down heavily on the business prospects of the BPO again. After pulling down reins on the telemar...
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