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Saturday, May 16, 2009
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Call centers are set up to expedite the process of customer service in BPO units. A call center agent acts as an interface between the custo... -
A delighted customer differs from a satisfied customer in many ways. Satisfaction comes when the customer’s expectations are fulfilled, whil... -
After making headways into the most covert economies, the BPO sector is steamrolling its way into universities! In a landmark decision, the ... -
There are some New Year resolutions that call centers need to take. These are necessary, not just for an improved call center services, but ... -
New players in the market have increased the traction in the BPO sector. There is more competition and the new movers have succeeded in fil... -
Appointment setting is a non-core business activity for conducting which businesses hire call center services. The agents offering this ... -
Contrary to the predictions, offshore BPO outsourcing is growing in terms of business volume after the end of the recession. Everest Researc... -
The answering service system in several emergency call centers offers the do-gooder a chance to play the Good Samaritan. If you are a BPO em... -
It’s time now for the BPO units to control the amount of bulk messages that they send out to prospective and existing customers. The Federal... -
If you are a team leader or a HR manager with a call center, you will be able to relate to this. If you are not working in the BPO sector in...
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