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Saturday, May 16, 2009
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The Government of New York is updating its telemarketing laws. According to the new update, automated lead generation calls will be treated... -
A delighted customer differs from a satisfied customer in many ways. Satisfaction comes when the customer’s expectations are fulfilled, whil... -
The Prime Minister of Britain David Cameron will be taking along a rural BPO scheme for India when he visits the country this week. The call... -
A BPO unit in Corpus Christi aborted a contract with its business partner because the call center was not being able to justify the cost of ...
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The BPO circuit is now flush with competition. The recession has proved the stability of the business process outsourcing sector like never... -
When businesses want leads to rain, they must make efforts in using software for lead generation and lead management. There are a number of ... -
According to a study made by AT Kearney, Ghana tops in business processing outsourcing in Africa. After seven years of dealing with IT proje...
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A: Abandoned Call: It is also known as lost call. This is call in which the call hungs up before it reaches an agent. Adherence to schedule:... -
There are some call center peeves that haunt the customers even to this day, after all the revamping that was done in the answering service ... -
Contrary to the predictions, offshore BPO outsourcing is growing in terms of business volume after the end of the recession. Everest Researc...
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