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Saturday, May 16, 2009
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Appointment setting is a non-core business activity for conducting which businesses hire call center services. The agents offering this ... -
It’s obvious that if you are hiring a call center, you will be using their telemarketing or their answering service. But there’s more to BPO... -
New players in the market have increased the traction in the BPO sector. There is more competition and the new movers have succeeded in fil... -
According to a study made by AT Kearney, Ghana tops in business processing outsourcing in Africa. After seven years of dealing with IT proje...
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The rise in the volume of call center job requirements has made it necessary to provide the right training and education required to succe...
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It’s time now for the BPO units to control the amount of bulk messages that they send out to prospective and existing customers. The Federal... -
Customer Relationship Management (CRM) is a popular theory commonly used by call center and BPO companies to manage and administer vendors, ... -
Virtual call center is a customer service unit in which the representatives of the organization are found to be geographically dispersed. In... -
With the demand of business process outsourcing services increasing in different industrial sectors, law firms have also begun following the...
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A back of the beyond hinterland in Karnataka, known as Shimoga, is going to be the site for a BPO hub. The announcement was made by the Brit...
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