Telecom Services In BPO Is Expected to Rise High !

The outsourcing revenues from the telecom sector in India are expected to grow at a compounded annual growth rate(CAGR) of 31% to nearly $ 2 billion by year 2012. This study made by Ernst & Young, is first of its kind on the potential of the domestic BPO.

Bharti Telecom has been growing at a CAGR of 41% in the past two years. The telecom industry has been adding around 10 million subscribers every month with a subscribers base of 375 million from the year 20008-2009.

Bharti Airtel is one of the largest mobile service provider. It played a major role by outsourcing many of its non core functions in the year 2005. It has set an example for other Indian companies and is changing the way that these companies used to function putting pressure on employees to follow the suit, the consultancy said in study. Telecom revenues made up 50% of the domestic BPO revenues which was $661 million in the year 2008.

The telecom domain has already witnessed a couple of large outsourcing deals in the recent months and the trend is expected to continue as said by Ernst & Young partner Milan Sheth. The trend started in the year 2005 when Bharti telecom signed a deal of $272.2-million with four global companies which were IBM Daksh, Teletech, Mphasis and HTMT to outsource its call centers.

According to report the telecom sector in BPO is of great demand for customer care, sales and marketing. Customer services is one of the key needs in telecom industry because this can help in increasing sales and lead generation.

The telecom services in BPO is also a job creator. Last year it generated employment for nearly 1,22,440 in BPO firms- a number that is set to double to 2,94,444 in 2012. After telecom, banking is the biggest employment generator for domestic BPO firms.

According to reports, the banking sector employed around 70,100 people in the year 2008. These figures are expected to go up to 2,25,900 by the year 2012. The two sectors combined together constituted 80% of the domestic BPO revenues and the revenue is expected to reach to $6 billion in the year 2012.