Recession Has No Affect On Sitel !

Sitel, one of the leading Business process outsourcing ( BPO) company in Philippines, expects its $1.8 billion business to grow by 30 percent this year. This is the same rate of growth which, it had in the last financial year and aims to find more opportunities in times of global recession.

This Tennessee-based company has 6 contact centers in the Philippines. According to Steve Barker the Chief Operating Officer of Asia Pacific Region, the country accounts for 10 percent of company revenue. He stressed that, despite the economic crisis in US their objectives for 2009 will not change if not better.

Mr. Barker also added that, this year being the most challenging time for the company but growth can come from anywhere. Their new clients might want some cost saving factor and will outsource work having some confidence in Philippines.

On Wednesday,Sitel formally launched its site in the country at One Julia Vargas, Pasig City. The company has an area of 3,000-square meter and has capacity for over 2,000 agent seat and is in the outskirts of Ortigas Business Center. The company is looking forward to expand in North and South Luzon. Sitel opened another center in Pasig at the Wynsum corporate Center with over 2,000 seats. The third facility is in Cyber One,Quezon City, with over 1,000 seats plus a fourth in Cybergate, Mandaluyong City, which has more than 780 seats.

In addition to all these, the BPO firm has two sites in Baguio City with more than 1,800 seats. The other site is in Baguio with 500 work stations. It is now being built and will be operational by end of July or August this year. The company is also utilizing 95 to 96 per cent of our capacity for this project.

The 6 local facilities service center of the BPO firm has an average of 58,000 customers and Filipino agents carry out some 1.5 million customer conversations per day. The company, in its 10 years of operations in Philippines has never lost a client due to performance issues.
Sitel, is among the top 50 BPO firms in the world. It carries out clients customer care and transaction processing needs via 6000 associates in 27 countries and has more than 155 facilities throughout North Europe, North America, South America, Middle East, Africa and Asia Pacific.
Sitel began operations in the Philippines as a cost-effective contact center model for English language clients around the world. The country has evolved as a leading hub for global call centers owing to the Filipinos’ who have proficiency in English, which is the primary language of business.
These are some of the key benefits that attracted Sitel to the Philippines and making it a great market for offshore contact center support include:
• Availability of highly-motivated and skilled workforce
• A well developed country, with a stable economic and political situation
• Easier of access for visitors from around the world as no travel visa is required
• Reliable and high end redundant infrastructure
• Reduced operational costs.

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