Some Call Center Peeves

There are some call center peeves that haunt the customers even to this day, after all the revamping that was done in the answering service department. Everything seems to boil down to the fact that the phone answering desk isn’t really responsive to the degree needed. There are some pockets of delay, some protocols and lots of redundant practices that need to be eradicated. The inbound call center department has to shed some of the weight that it carries around to make it smooth and agile. Coming into the modern business that is prevalent across the globe, you have to ensure that there are better ways of handling customers than there are today.

Other call center peeves would be the huge lack of accountability in call center services. The inbound call center department is where agents like to pass the calls when they don’t know the answer. While it is perfectly okay to have the call passed to someone who knows the answer, passing it to a peer, who is in as much knowledge level does not make sense. Keying in the personal information every time the BPO agent passes the call around frustrates the customer, even if the number is toll free. That is one pet peeve that the BPO service needs to fix before they can put themselves on the customer care map.