The rise of the cloud call centers is an important phase in the history of the BPO sector. Cloud call center units can be run without a proper brick and mortar office space. You can have telemarketing agents working from home or other personal spheres. They coordinate with the team leaders and supervisors so that they are always working in sync with them. They receive their work through online CRM software and work on them under the strict digital supervision of their superior. If they are going wrong anywhere, the supervisor can step in and correct them instantly. They can also whisper some words of advice when the call is active.
Cloud call centers have certain advantages over their land-based ones. Because the telemarketing agents are working from home, they are more suited to work for longer hours. They can put in extra amounts of work also because they are less stressed. On the call center floor, there are other agents and peers working on similar lead generation projects. The target becomes a palpable reality then. On the other hand, these BPO agents working from home can schedule their work according to their time preference. Because they are working alone, they don’t need to be worried about them falling back. They can always bounce back and hit their target.
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