Monetary Rewards for Call Centers

Money is a major motivational factor. But when the financial strains begin to tell on the BPO, the employees are sure to feel the heat. Deferred raises, lack of perks and privileges are very much there when the telemarketing unit is hard pressed for cash. In a way, the call centers have to cope with some disgruntled voices on the floor. Incentives are good catalysts for motivation and the managers have to slog through some indifferent attitude from the employees. It’s an issue that most human resources manager would like to side-step. It’s obvious that they don’t have much to do here because they don’t have the purse strings with them.

What they can do here is boost the morale of the employees. Transparent talks with the call center agents are ways to do that. Explain them as to why they are not getting their raises and incentives. When you speak to the BPO agents as they are part of the organization, they are most likely to respond and understand the situation. You need their support in these trying times. Let them know that their effort in telemarketing services is being noted and they are up for monetary rewards the moment the call center services see some influx of cash.