Voice Clarity on Answering Service

A persistent problem at the answering service table is the quality of the voice calls. Telemarketing calls made to the callers often come across as clear but when the customers call up, things are totally different. The BPO units who have phone answering projects find themselves at their wit’s end because they cannot fix the problem. On the other hand, they cannot ignore it because they are losing customers who are fed up with the static noise in the calls. The fact that they are talking to an agent thousands of miles away to solve a local problem becomes more prominent when there is call drops. They feel irritated and often angry at the lack of voice clarity in the calls.

The going is tougher for the call centers that do tech support projects, or even the financial ones. In those telemarketing campaigns, it becomes important for the callers to listen to every instruction clearly. Failure to do so would result is complications later on. That is why customers calling the answering service system make mistakes in following instructions clearly. This is messy for the BPO units as well. If the callers are not getting what the agents tell them, it leads to situations where the BPO service has to bend their backs to clean things up. It also raises questions on the technological equipment that the firm uses.