In a bizarre turn of events, the outsourced BPO jobs that the Americans wanted back badly is returning to their homes! Yes, that’s the current scenario for the call center industry in USA. The jobs are coming back for sure, but not to the call centers. Answering service agents working from home are being hired to do the work. There are certain advantages of working from home. For example, the agent can work extra hours because they are saving up on the time of commuting. Similarly, they can work without the stress and tension associated with the BPO service work floor. They don’t have the typical peer pressure to tackle as well!
From the perspective of the hiring BPO firms, this is a fairly money-saving deal. They don’t need to set up a call center, with all the infrastructure and office space. They don’t have to pay for the electricity or for the establishment costs. And as for the work, they can always monitor the answering service done through online reports and other statistics. The biggie for the hiring call center services is that they can hire these agents at lesser pays. The state of unemployment is such that laid-off telemarketing agents are willing to work for thinner pay packets than what they used to make before they got the pink slip.
0 comments:
Post a Comment