The Filipino government is faced with a bill that ensures the protection of the labor rights of the call center employees. BPO is the preferred sector of most workers in the Philippines. With the growth of the telemarketing sector, the number of workers associated with the industry has also swelled. So the time is ripe for the regularization and protection of the right of the manpower engaged in the telemarketing services sector. The bill has been re-filed in the Filipino House of Representatives. The Philippine Consulate General in New York has already confirmed that the business process outsourcing sector will see further growth in Philippines despite threats on the contrary.
The salient features of the BPO bill provide regularization of the call center employees upon completion of their probationary period. That would mean confirming their employment of extending their probationary period in call center services, according to the need of the hour. The bill means medical benefit for the telemarketing agent, even if his employment has not been regularized. The bill makes allowances for comfort breaks for the telemarketing services agents of duration not shorter than five minutes, along with intervals of at least a couple of hours between their work shifts. The business process outsourcing employees will also have the right to bargaining and democratic associations, if the bill is passed by the House of Representatives.
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